Shipping & Refund policy

Effective Date: 18 October, 2024.

Welcome to our website. This Shipping & Refund Policy provides clear guidelines on how we manage the shipping of our products, as well as the processes for returns and refunds. This policy is designed to ensure a smooth and transparent shopping experience for you, our valued customer.

By placing order on this website, you agree to our terms outlined in this shipping, return and refund policy page.

We may update our Shipping & Refund Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

1. Shipping Policy

Standard Order Processing:
Regular orders are processed within 1-3 business days.

Pre-Order Products:
We will ship the product within a month (or sooner) after pre-order period closes.
• 2-3 weeks for production
• 1-2 days for quality control (QC).

Shipping Fees:
Determined by the total weight of the product and the shipping destination. 

Tracking:
A tracking number will be provided enabling you to monitor your delivery’s progress.

2. Returns and Exchanges

Exchanges for Different Sizes/Colors:
Exchanges are permitted within 7 days of receiving the item as shown by the tracking code, with some exceptions under unique circumstances.

Customers are responsible for shipping costs incurred during an exchange unless an error was made on our part.

Damaged Goods:
On receipt of a damaged product, contact us immediately with photo or video evidence at [email protected], and we will guide you through your replacement or refund claim.

3. Refund Policy

Eligibility:
Refunds are allowed for defective or incorrectly shipped items. 

Processing Refunds:
We will inform you of the inspection outcome via email, and if approved, the refund will be processed promptly, with credits issued directly to the original payment method used.

Delayed Refunds:
If your refund is delayed, firstly recheck your bank account, or contact us at [email protected] along with order details such as order id & order date for further assistance.

4. Return Shipping Cost

Customer-Covered Costs:
Shipments for exchanges or non-error-related returns require customers to cover all related costs.

Sukjai-Covered Costs:
We cover all shipping costs for returns due to errors on our part, such as incorrect item shipments.

5. Contact Information

For any shipping & refund related inquiry, please contact us at [email protected].